This workshop will equip you with all the essential skills to be a successful telemarketer.
- Understanding your role in Telemarketing - developing an effective, personal, self confident and professional approach.
- Structuring your call.
- Communication strategies to combat negative responses.
- Questioning Techniques.
- Cold Calling Skills.
- Understanding and communicating the features, capabilities and benefits of your products and services.
- Objection handling and Negotiating strategies.
- Closing the sale.
- Lead Generation and Conversion.
- Time Management and Referrals.
- Correct pitching strategy and vocal pitch.
- Confidence will also be a huge factor in this course which will be explored and utilised to suit your individual lifestyle.
- Building confidence.