Telesales Skills

This workshop will equip you with all the essential skills to be a successful telemarketer.

Workshop Outline:

  • Understanding your role in Telemarketing - developing an effective, personal, self confident and professional approach.
  • Structuring your call.
  • Communication strategies to combat negative responses.
  • Questioning Techniques.
  • Cold Calling Skills.
  • Understanding and communicating the features, capabilities and benefits of your products and services.
  • Objection handling and Negotiating strategies.
  • Closing the sale.
  • Lead Generation and Conversion.
  • Time Management and Referrals.
  • Correct pitching strategy and vocal pitch.
  • Confidence will also be a huge factor in this course which will be explored and utilised to suit your individual lifestyle.
  • Building confidence.